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The Unenjoyable Ride

Who could have even guessed at the start of the year that we would all be on this rollercoaster? Liz Sharkey shares the ups and downs of a massage therapist’s emotions in the middle of a crisis.

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Sharon Livingstone 25/03/2020

communication / community / crisis / information / Liz Sharkey / messaging / misinformation / pandemic /


The Stranger in the Room

Have you ever been treating a client and felt that, no matter how well you’re explaining yourself, the client isn’t engaging? Is it you or them? Or is it something more complex. Tim Clark shares a miscommunication story.

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Sharon Livingstone 06/11/2019

assumption / communication / discursive empathy / empathy / Malcolm Gladwell / Talking to Strangers / Tim Clark /




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